Redpoint West Tenn

Daughter moved in this week. I was pretty disappointed the rooms hadn’t been thoroughly cleaned. Especially because I called to ask what kind of cleaning & maintenance they were doing prior to move in. I was told all carpets were getting professionally shampooed & a cleaning crew was on site cleaning as we spoke. My suggestion would be for the front desk agents to be upfront about the fact they don’t clean & just simply let parents & kids know they don’t do anything accept fix maintenance issues. If they had told me that I would have been more prepared for what to expect on move in day. I definitely would have brought more cleaning supplies!!!! My daughter & I had to scrub everything. Blinds, baseboards, tubs, light fixtures, pretty much everything in her room had dust caked on it. Even the door itself. We had to sand the dust off of the baseboards because a scrubber brush wasn’t even strong enough to remove it all🤦‍♀️ When we started scrubbing the spots on the carpet w/carpet stain remover…most of them came out. So obviously the carpets had not been cleaned at all, or not cleaned properly. My other advise would be for the front desk agents to make people aware that if you are moving in to an apartment & there are already individuals living in the space, the cleaning people DO NOT clean the common areas before move in. My daughter deserved to have moved in to a clean home. It’s not her responsibility to scrub the food of the side of the sink or the fronts of the cabinets. Before move in day, there needs to be some sort of system where current residents need to be required to clean their common area space or they have to pay for the cleaning crew to do it. I spoke to a few other people also moving in who said their rooms & common area were also left very dirty & they had to clean for hours prior to being able to move in. This just isn’t right. Thankfully my daughter had me helping her, but we were not prepared for the 4 hours of cleaning that we each put in. I am giving 4 stars because the staff I have spoke w/over the summer, as well as on move in week, were always very helpful & pleasant. They genuinely seem like they want to help. My daughter received an Amazon package & they notified her immediately when it arrived. I’m hoping for good things this year from Red Point Weat Tenn

Do not live here, I lived here for 3 years and management got worse every year. The people at the office don’t know or care to know what they’re doing and that’s fine but when you have to deal with them every time you want a package it’s very annoying. They hit me and my roommates with random charges all the time throughout the year and when we moved out just to get more money out of us. A lot of residents here have MOLD problems. Every toilet has mold in it no matter what you do to clean it. (Which they charged me for when I moved out) My room had a time when I was out of town and away from my room where the AC drain clogged and started leaking into the nearby walls. My room was on the other side of the drain with my closet directly attached to the ac unit. The leakage spread to my closet and destroyed all my clothes which made me have to throw away all of my clothes because they were filled with mold. When I tried to complain about this, the manager here made it his goal to shut me up by hitting me and my brother with random charges for things we weren’t charged for beforehand(probably illegal lol) in our 3 years living there. Instead of making things right and reimbursing me for my lost possessions because of their poor maintenance they reacted in a hostile way making my last few months with them horrible. All the reviews saying this place is great are fake, take it from someone who has lived here and spoken to many other residents here. You should only live here if you want to deal with: Black Mold, cockroaches, worms and other disgusting insects infested in the dirty carpet, constant broken appliances, and rude a very rude property manager. Not to mention the constant break ins that happen to apartments and vehicles of residents. DO NOT LIVE HERE.

While the photos may look nice, you will be deceived. Out dated appliances that barely work, the pool barely has any chairs or places to sit and the gym has barely any equipment. The pool is dirty and does not seem to be maintained in a clean way. There are 5 treadmills and only 2 work, and the apartment showed 0 ambition to fix them. The hours of the front office have overtime slimmed down. I walked into my apartment and the couch was ripped up, told them about it and never got a replacement. There are many homeless people who walk around the complex and the complex has done nothing to make its residents feel safe. I would not recommend anyone choose to live here unless it is the last option.

Moved from the other redpoint and they both have the same exact problems. The potential for both these places to be nice is high but they dont fix gym equipment. Let whoever they want be obnoxious at their facilities, and are weird about it. Lastly, are abhorrent with move out charges and very clearly money hungry which is upsetting because I heard the opposite when I moved in.